Last updated: June 2026
Next review: June 2027
Purpose
Silver Snail Jewellery is committed to protecting your personal information and respecting your privacy rights.
This procedure explains how you can raise a concern or complaint about how your personal information has been collected, used, stored or shared.
How to Make a Complaint
If you have concerns about how your personal information has been handled, please contact us as soon as possible.
You can contact us by:
- Contact form on our website
- Written correspondence
Please provide:
- Your name
- Your contact details
- A description of your concern or complaint
- Any relevant dates or supporting information
Contact email:
What Happens Next
We will:
- Acknowledge receipt of your complaint within 5 working days where possible.
- Investigate the matter fairly and impartially.
- Contact you if we need further information.
- Explain the outcome of our investigation and any actions taken.
We aim to provide a full response within one calendar month of receiving your complaint.
If the complaint is particularly complex and additional time is required, we will let you know and explain why.
Possible Outcomes
Following our investigation we may:
- Correct inaccurate information
- Update, restrict or delete information where appropriate
- Explain how and why information has been used
- Review and improve our procedures
- Take any other appropriate corrective action
If You Remain Dissatisfied
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Website:
The ICO can provide advice and investigate complaints about the handling of personal information.
Review of this Procedure
This procedure will be reviewed periodically to ensure it remains accurate and compliant with applicable data protection legislation.