Privacy Policy

Last updated: June 2026, review date June 2027.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit and interact with our website. We are committed to transparency and respecting your rights under the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

Who we are

Vicky Barclay T/A Silver Snail Jewellery

12 Chapel Gate Lane, Nottingham, NG16 4HN, UK

Our website address is: https://silversnailjewellery.co.uk and our contact email is thesilversnailuk@gmail.com

We are the data controller for the purposes of this policy.

What Data We Collect

We may collect and process the following personal information:

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Legal Bases for Processing

We rely on one or more of the following:

• Your consent
• A contract with you (e.g. when you place an order)
• Legal obligations
• Legitimate interests (such as improving our service)

Data Sharing and Transfers

We do not sell your personal information.

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:

• WooCommerce, to process orders and workshop bookings
• WooPayments, PayPal and Amazon Pay, to process payments securely
• Royal Mail and other delivery providers, to fulfil orders
• MailPoet and WP Mail SMTP, to manage newsletter subscriptions and send emails
• Contact Form 7, to process enquiries submitted through our website
• Google Analytics and Google for WooCommerce, to help us understand website performance and customer behaviour
• Pinterest for WooCommerce, to measure the effectiveness of Pinterest content and advertising
• Eventbrite and ClassBento, where workshop bookings are made through those platforms
• Jetpack and website security providers, to help maintain the security and functionality of our website
• Professional advisers, accountants, insurers, regulators or legal authorities where required by law

We only share the information necessary for the relevant purpose and require our service providers to handle personal information appropriately.

Some of our service providers may store or process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

If you request a password reset, your IP address will be included in the reset email generated by WordPress.

Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and tax obligations.

Typical retention periods are:

• Order and transaction records: 6 years from the end of the relevant tax year
• Workshop booking records: up to 6 years
• Customer enquiries submitted through our website, email or social media: up to 2 years
• Newsletter subscription records: until you unsubscribe or request deletion
• Product reviews and testimonials: until removed by us or at your request where appropriate
• Website analytics data: in accordance with the retention settings of the relevant analytics provider

If you leave a comment or review on our website, the content and associated information may be retained to help us manage and respond to customer feedback.

Where users have an account on our website, they may access, update or request deletion of their personal information, subject to any legal or administrative requirements that require us to retain certain records.

Once personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Visitor comments may be checked through an automated spam detection service.

Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Object to or restrict processing
• Move your data to another provider

You can exercise your rights by contacting us at thesilversnailuk@gmail.com

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Protection Complaints

If you have concerns about how your personal information has been handled, please contact us at thesilversnailuk@gmail.com in the first instance.

We aim to acknowledge complaints within 5 working days and provide a full response within one calendar month.

If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Contacting us

If you have any questions or concerns about this Privacy Policy, please contact:

thesilversnailuk@gmail.com

If you’re unhappy with our response, you may contact the Information Commissioner’s Office at https//ico.org.uk